FAQ
Straight answers.
Ownership, timing, payment, refunds and how we use AI, answered before you have to ask.
Questions buyers ask us.
Something else? Email [email protected] and we will reply within one business day.
Who owns the website when it is finished?
You do. Once your project is paid in full, you own your website, its content and its design. Dunamis Design keeps ownership of its own reusable code and tools, and gives you a permanent licence to use them as part of your site. The full wording is in the terms of service.
When does my delivery time start?
When your reservation has cleared, you have accepted the service terms, your questionnaire is complete, your content, images and brand materials are with us and confirmed as usable, and you have approved the creative direction. Delays in content, feedback or approvals pause the timeline.
What counts as a revision round?
One consolidated set of feedback, sent together. Gather your team's notes into one list and send it at once. Extra rounds are quoted separately.
How does payment work?
30% reserves your project. 40% is due when you approve the creative direction. The final 30% is due before launch.
Do you charge VAT?
No. Dunamis Energi Ltd, which trades as Dunamis Design, is not VAT registered, so no VAT is added to our prices.
Can I get a refund?
Your reservation is fully refundable if you cancel before your project questionnaire is completed. After that it is non-refundable.
Do you use AI?
Yes, as a production tool, the same way we use design and development software. It helps us generate imagery and work faster. The creative direction, strategy, build quality and final result are our responsibility, and every asset is reviewed before it reaches your site. The film and imagery on this website were made this way, and we say so openly.
You are a new studio. Why should I trust you?
Because you can test our work right now. This website is our first case study. We publish our prices, what each package includes, our revision limits and our delivery conditions before you pay anything.
What if I do not have enough good images?
Tell us in the questionnaire. Each package needs a minimum number of high-resolution images, and delivery starts only once usable images are supplied, so we will talk it through before your project begins.
Can you add bookings, ecommerce or a customer portal?
Standard booking tools such as Calendly, Microsoft Bookings and Google appointment scheduling are part of Signature and Flagship. Ecommerce, customer portals, user accounts, bespoke databases and custom booking platforms need a separate technical assessment and quote.
What happens after launch?
Every package includes post-launch technical care: 7, 14 or 30 days. After that, you can choose a monthly Website Care plan.
Will my website be fast and accessible?
Accessibility and performance testing are part of every package. We test keyboard use, contrast, reduced motion and mobile layouts before launch. Once this website is live, its measured results will be published on our case study page.
Do you work outside the UK?
Yes. Our primary market is the United Kingdom, and we deliver internationally. Prices are in pounds sterling.
Ready to look as serious as your ambition?
Tell us about your business. We will tell you honestly whether we are the right studio for it.
Start your projectReservations from £1,485